Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Wizards Guide > Step-by-Step Example of Building a Custom Wizard > Building the Create SLA wizard > Step 3: Prompt for customer information > Task 1: Create a wizard to gather customer information

Task 1: Create a wizard to gather customer information

For this task, you will create the next wizard panel the users will see, prompting them to enter customer, service contract, and service hours.

To create a wizard to gather customer information, follow these steps:

Click Tailoring > Wizards. The Wizard information form opens.
Select the Wizard Info tab.
In the Wizard Name field, type SLA Create 2, and then click Add.

Caution If you use an existing SLA record to create a new SLA wizard panel, click Add rather than Save. If you click Save, you will replace the existing record with the new record you are attempting to add.

In the Wizard Info tab, complete the following fields.

Field	Value
Start Node?	Leave this option unchecked.
Brief Description	Type: `This wizard panel prompts for the customer name, service contract, and service hours.`
Window Title	Type: `Create New SLA - Customer Information`
Title	Type: `Create New SLA - Customer Information`

Select the File Selection tab and the Select $L.file by subtab to complete the following field:

Field	Value
$L.file passed in	Select this option to indicate that the $L.file variable should be passed to the wizard from a previous wizard.

Select the Usage tab and complete the following fields to determine the action that HPE Service Manager should take when the wizard is run.

Select the Actions tab and the Format Control/Process Name subtab to define the actions when a user clicks Next, Cancel, or Previous within the wizard. Complete the following field:

Field	Value
Perform Actions On	Here you can specify which record(s) will be affected by the action that is being performed. This can either be the current file, the list selected (as a whole) or an action to be performed on every single record selected. Select Current File ($L.file).

Field

Value

Perform Actions On

Here you can specify which record(s) will be affected by the action that is being performed. This can either be the current file, the list selected (as a whole) or an action to be performed on every single record selected.

Select Current File ($L.file).

Select the Next Wizard tab and complete the following fields:

Field	Value
Wizard Name	This is the name of the next wizard in a series of wizards. Type: `SLACreate 3`
Condition	The condition determines what happens next. In this case, you entered the next wizard in sequence and an expression that evaluates to "true." Alternatively, you can specify different wizards, based on user actions or selections. Type: `true`

Field

Value

Wizard Name

This is the name of the next wizard in a series of wizards. Type:

SLACreate 3

Condition

The condition determines what happens next. In this case, you entered the next wizard in sequence and an expression that evaluates to "true." Alternatively, you can specify different wizards, based on user actions or selections. Type:

true

When you are finished, click Save.

You have created the customer information wizard panel. Next, you will create the new wizard form in Forms Designer.

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