Add custom attributes and map to SM fields

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

You can add your own custom attributes in the Groovy script selected for the SM server in the Connected Servers pane, and then map these custom attributes to the appropriate fields in SM. For details about groovy scripting, see the OMi Extensibility Guide.

You can also change how attributes are mapped from OMi to SM. The mapping is done in the BDM Mapping Manager in SM:

System Administration > Ongoing Maintenance > BDM Mapping Management

For details about mapping attributes, see the Service Manager Help Center:

Integrate > Service Manager integration methods and tools > BDM Mapping Management