Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Incident Exchange (OMi - SM) integration setup
- Create user accounts for the Incident Exchange (OMi - SM) integration
- Configure the Service Manager server as a connected server in OMi
- Add custom attributes and map to SM fields
- Configure an event forwarding rule in OMi
- Enable event drill-down from Service Manager into OMi
- Enable incident drill-down from the OMi Event Browser
- Configure SSL for the Incident Exchange (OMi - SM) integration
- Configure the Instance Count in the SMOMi integration template
- Add an integration instance for each OMi server
- Enable LW-SSO for the Incident Exchange (OMi - SM) integration
- Configure automatic closure for OMi incidents
- Change the default assignment group for OMi incidents
- Test the connection
- Synchronize attributes
Configure the Instance Count in the SMOMi integration template
Applies to User roles: System Administrator
As of version 9.34, Service Manager can integrate with more than one Operations Manager i (OMi) server. However, by default, only one OMi server is allowed. If you need to integrate Service Manager with more than one OMi server, you need to configure the Instance Count setting in the SMOMi integration template, as described below.
- Log on to Service Manager as a system administrator.
- Type db in the command line, and press Enter.
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In the Table field, type SMISRegistry, and click Search.
The SMIS integration template form opens.
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Click Search.
A list of SMIS integration templates opens.
- Select SMOMi from the list.
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In the Instance Count field, change the value of 1 to the number of OMi servers that you want to integrate with Service Manager. For example, if you need two OMi servers, change the value to 2.
- Click Save.
Related topics
Incident Exchange (OMi - SM) integration
Configure automatic closure for OMi incidents
Mark an incident for automatic closure
Change the default assignment group for OMi incidents
