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Words and Phrases
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Using Boolean Operators
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Two or more words in the same topic |
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| A combination of search types | ( ) parentheses |
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- Incident Exchange (OMi - SM) integration setup
- Create user accounts for the Incident Exchange (OMi - SM) integration
- Configure the Service Manager server as a connected server in OMi
- Add custom attributes and map to SM fields
- Configure an event forwarding rule in OMi
- Enable event drill-down from Service Manager into OMi
- Enable incident drill-down from the OMi Event Browser
- Configure SSL for the Incident Exchange (OMi - SM) integration
- Configure the Instance Count in the SMOMi integration template
- Add an integration instance for each OMi server
- Enable LW-SSO for the Incident Exchange (OMi - SM) integration
- Configure automatic closure for OMi incidents
- Change the default assignment group for OMi incidents
- Test the connection
- Synchronize attributes
Configure the Service Manager server as a connected server in OMi
To synchronize changes between OMi events and Service Manager incidents, you need to configure a connected server within OMi to correctly identify the target Service Manager server instance.
To configure the Service Manager server as a target connected server, perform the following steps:
- Log on to Operations Manager i as a system administrator.
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Navigate to the Connected Servers user interface:
Administration > Setup and Maintenance > Connected Servers
- Click the New button, and then select External Event Processing to open the Create New Server Connection dialog box.
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In the Display Name field, enter a descriptive name for the Service Manager server.
In the Name field, enter the user name of the OMi user account you created for Service Manager to access the OMi server. See Create user accounts for the Incident Exchange (OMi - SM) integration.
Make a note of the Name of the new target server. You need to provide it later on as the username when configuring the Service Manager server to communicate with the OMi server. See Add an integration instance for each OMi server.
Optionally, enter a description for the new target server.
Make sure that the Active check box is selected.
Click Next.
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In the Server Properties pane, enter the following information:
Fully Qualified DNS Name: The fully qualified domain name of the target Service Manager server.
CI Type: Select Service Manager System from the list.
Keep the Advanced Delivery Options as default.
Click Next.
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In the Integration Type dialog box, you can choose between using a Groovy script adapter, or the Event Synchronization Web Service.
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As a Micro Focus Service Manager Groovy script adapter is provided for integrating with Service Manager, select Call Script Adapter.
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In the Script Name field, select sm:ServiceManagerAdapter.
- Click Next.
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In the Outgoing Connection dialog, enter the credentials (user name, password, and port number) to connect to the Service Manager server and to forward events to that server.
- In the User Name and Password fields, enter the Service Manager user credentials you created for the integration. See Create user accounts for the Incident Exchange (OMi - SM) integration.
- Repeat the password entry in the Verify Password field.
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In the Port field, enter the communications port of the Service Manager server.
The Service Manager server configuration file (sm.ini) defines the http and http ports. Enter the http port when Service Manager is running in http mode, or enter the https port when it is running in secure http mode.
Tip If you click Set default port, the Port field is automatically populated with the default port (13080 for http or 13443 for secure http). However, your actual Service Manager ports may differ from the default values.
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If the Service Manager server uses secure http (SSL) mode, select the Use Secure HTTP check box. If it uses http mode, make sure the check box is not checked.
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If the Use Secure HTTP check box is selected, download and install a copy of the Service Manager server’s SSL certificate by clicking the link Retrieve from Server, or Import from File if the certificate is available in a local file.
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Make sure that the Enable Synchronize and Transfer Control check box is checked.
When the Enable Synchronize and Transfer Control flag is set, an Operations Management operator is then able to transfer ownership of the event to the target connected server. If the flag is not set, then the option Synchronize and Transfer Control does not appear in the list of forwarding types when configuring forwarding rules.
Also, note that if the Enable Synchronize and Transfer Control flag is not set for any target connected server, the Transfer Control to option does not appear at all in the Event Browser context menu.
If a specific server is configured without the Enable Synchronize and Transfer Control flag set, then that server is not available in the Event Browser context menu as a server to which you can transfer ownership.
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Click Test Connection. A Success or ERROR hyperlink appears.
If an error appears, click the link to get a more detailed message. Fix the problems and try again until the connection is successful.
- Click Next.
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If, in addition to automatically generating Service Manager incidents from OMi events, you want to also be able to drill-down into Service Manager, you need to specify the fully qualified DNS name and port of the Service Manager web application server (for example, Tomcat).
Note To enable incident drill-down to Service Manager, you must have the Service Manager web tier deployed on a web application server.
In the Event Drilldown dialog box, configure the Fully Qualified DNS Name and Port of the web application server on which the Service Manager web tier is deployed.
Note If you do not specify a server in the Event Drilldown dialog box, it is assumed that the web tier is deployed on the same host as the Service Manager server.
If the web application server communicates with the browser over SSL (secure HTTP) , select the Use Secure HTTP check box.
Click Next.
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The next thing to do is to enable event changes to be synchronized back from Service Manager to OMi. For this you need to provide credentials for the Service Manager server to access the OMi server in the Incoming Connection dialog box.
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Select the Accept event changes from external processing server check box.
Note If Enable Synchronize and Transfer Control was previously selected, the Accept event changes from external processing server option is assumed, and cannot be disabled.
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Enter the password of the OMi user account that you created for the Service Manager server to access the OMi server. See Create user accounts for the Incident Exchange (OMi - SM) integration.
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Make sure the User Name (auto-generated) matches the one of the OMi user account you created. If not, click the General tab, and change the Name field to the correct value.
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Click Finish. The target Service Manager server now appears in the list of Connected Servers.
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Related topics
Integration Manager
Incident Exchange (OMi - SM) integration
Incident Exchange (OMi - SM) integration setup
Add or delete an integration instance
Edit an integration instance
Enable or disable an integration instance
Enable LW-SSO for the Incident Exchange (OMi - SM) integration
