Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Incident Exchange (OMi - SM) integration setup
- Create user accounts for the Incident Exchange (OMi - SM) integration
- Configure the Service Manager server as a connected server in OMi
- Add custom attributes and map to SM fields
- Configure an event forwarding rule in OMi
- Enable event drill-down from Service Manager into OMi
- Enable incident drill-down from the OMi Event Browser
- Configure SSL for the Incident Exchange (OMi - SM) integration
- Configure the Instance Count in the SMOMi integration template
- Add an integration instance for each OMi server
- Enable LW-SSO for the Incident Exchange (OMi - SM) integration
- Configure automatic closure for OMi incidents
- Change the default assignment group for OMi incidents
- Test the connection
- Synchronize attributes
Configure SSL for the Incident Exchange (OMi - SM) integration
Applies to User roles: System Administrator
When Operations Manager i (OMi) or Service Manager is configured to accept https connections only, you must configure SSL for the integration. If you do not do so, changes on an incident that is created from OMi cannot be synchronized back to OMi.
Note The following steps describe how you do so by using the built-in keytool in Service Manager, and the file paths are for Windows only. Be sure to change the file paths accordingly if your Service Manager system is running on Unix.
If OMi is configured to accept https connections only, do the following:
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Import the OMi root certificate to the Service Manager server trusted keystore.
The following is an example of the command line:
<SM Install path>\server\RUN\jre\bin\keytool -import -alias myCA -file <.pem file of your BSM root certificate> -keystore <SM Install path>\Server\RUN\jre\lib\security\cacerts -storepass <changeit>Where: changeit is the default password of the trusted keystore. Change it to your own password if you changed it previously.
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Add the following parameters to the Service Manager server configuration file (<SM install path>\Server\RUN\sm.ini):
truststoreFile:<SM install path>\Server\RUN\jre\lib\security\cacertstruststorePass:<changeit> - Restart the Service Manager Server service.
For bidirectional SSL, you need to enable SSL in Service Manager first, and then import the SM certs to the OMi trusted keystore.
Related topics
Configure the Instance Count in the SMOMi integration template
