Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Incident Exchange (OMi - SM) integration setup
- Create user accounts for the Incident Exchange (OMi - SM) integration
- Configure the Service Manager server as a connected server in OMi
- Add custom attributes and map to SM fields
- Configure an event forwarding rule in OMi
- Enable event drill-down from Service Manager into OMi
- Enable incident drill-down from the OMi Event Browser
- Configure SSL for the Incident Exchange (OMi - SM) integration
- Configure the Instance Count in the SMOMi integration template
- Add an integration instance for each OMi server
- Enable LW-SSO for the Incident Exchange (OMi - SM) integration
- Configure automatic closure for OMi incidents
- Change the default assignment group for OMi incidents
- Test the connection
- Synchronize attributes
Test the connection
To test the connection, send an event to the server hosting OMi that matches the filter you defined (in our example filter, the severity value is Critical), and then verify that the event is forwarded to SM as expected.
To test the connection, do the following:
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On the Gateway Server system running OMi, open an Event Browser.
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On the system running OMi, open a command prompt and change to the following directory:
<OMi_HOME>\opr\support -
Send an event using the following command:
sendevent -s critical -t test111-1 -
Verify that the event appears in the OMi Event Browser.
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Select the Forwarding tab.
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In the External Id field, you should see a valid SM incident ID.
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Verify that the incident appears in the Incident Management in Service Manager:
If the event drill-down connection is configured correctly, click the hyperlink created with the incident ID. A browser window opens, which takes you directly to the incident in Service Manager.
If the event drill-down connection is not configured, do the following:
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In the Forwarding tab in the OMi Event Browser, copy or note the incident ID from the External Id field.
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In the Service Manager user interface, navigate to:
Incident Management > Search Incidents
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Paste or enter the incident ID in the Incident Id field.
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Click the Search button. This takes you to the incident in the Incident Details.
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Close the incident in Service Manager.
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Verify that the change in the state of the incident (it is now
closed) is synchronized back to OMi. You should not be able to see the event that was closed in SM in the active Event Browser, but it should now be in the History Browser.
Related topics
