Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Incident Exchange (OMi - SM) integration setup
- Create user accounts for the Incident Exchange (OMi - SM) integration
- Configure the Service Manager server as a connected server in OMi
- Add custom attributes and map to SM fields
- Configure an event forwarding rule in OMi
- Enable event drill-down from Service Manager into OMi
- Enable incident drill-down from the OMi Event Browser
- Configure SSL for the Incident Exchange (OMi - SM) integration
- Configure the Instance Count in the SMOMi integration template
- Add an integration instance for each OMi server
- Enable LW-SSO for the Incident Exchange (OMi - SM) integration
- Configure automatic closure for OMi incidents
- Change the default assignment group for OMi incidents
- Test the connection
- Synchronize attributes
Create user accounts for the Incident Exchange (OMi - SM) integration
Applies to User roles: System Administrator
The Incident Exchange (OMi - SM) integration is bidirectional. Synchronizing events and incidents between the Service Manager and BSM OMi systems requires integration accounts be set up for the two systems to access each other.
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Create an operator record with system administration privileges in Service Manager. For details, see Creating operator records.
This is the user account that the OMi server uses to access Service Manager and to forward events to Service Manager.
Later, when configuring the Service Manager server as a connected server in OMi, you need to specify this operator's login name and password on the Outgoing Connection tab. See Configure the Service Manager server as a connected server in OMi.
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Create a user account with system administration privileges on each OMi server. For details, see the OMi online help.
This is the user account that Service Manager uses to access the OMi server and to synchronize incident changes back.
Later, when configuring the Service Manager server as a connected server in OMi, you must specify this user's login name as the Name of the Service Manager server on the General tab, and specify this user's password as the Password on the Incoming Connection tab. See Configure the Service Manager server as a connected server in OMi.
Also, you need to specify the same user account when adding an SM-OMi integration instance for each OMi server (the username and Password parameters). See Add an integration instance for each OMi server.
Add an integration instance for each OMi server
Configure the Service Manager server as a connected server in OMi
