Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Incident Exchange (OMi - SM) integration setup
- Create user accounts for the Incident Exchange (OMi - SM) integration
- Configure the Service Manager server as a connected server in OMi
- Add custom attributes and map to SM fields
- Configure an event forwarding rule in OMi
- Enable event drill-down from Service Manager into OMi
- Enable incident drill-down from the OMi Event Browser
- Configure SSL for the Incident Exchange (OMi - SM) integration
- Configure the Instance Count in the SMOMi integration template
- Add an integration instance for each OMi server
- Enable LW-SSO for the Incident Exchange (OMi - SM) integration
- Configure automatic closure for OMi incidents
- Change the default assignment group for OMi incidents
- Test the connection
- Synchronize attributes
Enable event drill-down from Service Manager into OMi
Before operators are able to perform event drill-down from SM into the OMi user interface using a URL launch of the Event Browser, the operators must be set up as valid users with appropriate permissions in OMi.
Note Without valid user names, or if a user does not have the required viewing permissions, any attempt to perform a URL launch of the OMi Event Browser from SM results in an empty browser window.
User account requirements
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If Single Sign-On (SSO) authentication is configured, set up each user in OMi with the same user name that is used by the SM operator to log on to SM and to perform the URL call. (The password of each OMi user can be any string, but not empty.) After successfully logging on to SM, the OMi users can launch the OMi Event Browser without further authentication.
For details on setting up SSO, see System Administration > Integrations > Service Manager integration methods and tools > Integration Manager > Using LW-SSO with integrations in the SM online help.
- If SM is not configured to use SSO authentication, set up each user with the same user name that is used by the SM operator and specify a valid password. The users are required to enter their user name and password when launching the OMi Event Browser.
Required user permissions
You must grant the permission Events assigned to user including the required actions to each OMi user.
To do this, follow these steps:
- Select Administration > Users > Users, Groups, and Roles.
- Select a role or create a new one. In the Permissions section, go to the Operations Console category, select Events and specify the actions users can perform on Events assigned to user.
- You can optionally grant the permission to view events not assigned to each user.
Related topics
Integration Manager
Incident Exchange (OMi - SM) integration
Incident Exchange (OMi - SM) integration setup
