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How to Perform Daily Monitoring?

This end-to-end use case describes how to perform the daily monitoring process.

Task 1. Check the UCMDB UI

Check the following items:

  • The status of each probe:

    • The status should be Connected.
    • The last access time should be within 30 seconds.
    • The probe version should be up to date.

  • The status of the jobs on each probe:

    • The status of each probe should be Connected.
    • The running job number and thread number should be as expected and will not cause performance issue. For more information, contact Support.
    • Sending queue should not be accumulating.

  • The total CI number:

    • The total CI number should not exceed the limitation.
    • The CallhomeEvent CI number should not be accumulating.
    • The total Computer CI number should be as expected.

Task 2. Check UCMDB Server

Check the following items:

  • Regular CPU and memory usage of the UCMDB server.
  • Regular CPU, memory, and Disk I/O usage of the server database.
  • Confirm no Java dump file exists in the following folder:

    <UCMDBServer_Installation_Folder>\bin

Task 3. Check the Probes

Check the following items:

  • Regular CPU and memory usage of the probe service.
  • Regular CPU and memory usage of the ProbeDB service.
  • Regular CPU and memory usage of the XMLEnricher service.
  • The probe server has enough disk space.
  • Confirm no Java dump file exists in the following folder:

    <DataFlowProbe_Installation_Folder>\bin

  • Check scan files if the Inventory Discovery by Scanner job is running:

    • All the files in the following folder should be updated within one hour:

      <DataFlowProbe_Installation_Folder>\runtime\xmlenricher\Scans\incoming

    • All the files in the following folder should be updated within eight hours:

      <DataFlowProbe_Installation_Folder>\runtime\xmlenricher\Scans\sending

      A few files that were updated eight hours ago might be cause by system glitch and should be deleted.

    • The Corrupt, Delta, or Error subfolder of the following folder should not contain any files:

      <DataFlowProbe_Installation_Folder>\runtime\xmlenricher\Scans\failed

      Such a file can be caused by exception in the xml enricher. Try to reprocess the scan file by copying it to the incoming folder.