Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Universal CMDB11.0

Use > Inventory Tools > Viewer Overview > Viewing Software Utilization Data

Viewing Software Utilization Data

The Viewer calculates Utilization data based on the current system date.

The Software Application Tab

Utilization information can also be seen in the Viewer Software Application tab page. There are two drop-down lists that allow you to filter utilization data.

One drop-down list allows you to apply a filter to see data relating to a particular user. Application utilization data is attributed to the following special users:

All Users
For all users
System

For other system processes running on the computer. For example, services running that have no particular user associated with them.

The other drop-down list allows you to see data relating to whether the application is just running or actually being used. As a result, you can see software utilization time based on one of the following:

Running Time. Running time is the total amount of time that an application is open and running.
Focus Time. Focus time is the total amount of time that an application is running in the foreground, that is, the application is in focus.

This information is only available if the software utilization agent plug-in was running on the computer which was scanned.

To view application utilization data:

Select the user you want to see data for from the drop-down list.
Click on the application you want to see data for and the details will be shown in the bottom pane. This pane shows the utilization statistics for how users utilized a particular application.

Per Computer Application Utilization

Days used (last month). The number of days the application was used in the last month of the configured period.
Hours used (last month). The number of hours the application was used in the last month of the configured period.
Days used (last quarter). The number of days the application was used in the last quarter of the configured period.
Hours used (last quarter). The number of hours the application was used in the last quarter of the configured period.
Days used (last year). The number of days the application was used in the last year.
Hours used (last year). The number of hours the application was used in the last year.
Hours used (average daily). The daily average in hours over the period configured.
Hours used (peak daily). The highest daily number in hours over the period configured.
Utilization. The number of days that the application was used (as a percentage) over a period of time. The period is calculated automatically depending on how long the application was used for. As a rough guideline the time periods are as follows:
Application used for more than 3 months - utilization is calculated over the year. If the earliest application usage recorded is more than 3 months old, but less than 1 year (i.e. there was a record that the application was used more than 3 months ago, but less than a year ago), an annual figure will be used (number of days used in the last year / 365)
Application used for less than 3 months - utilization is calculated over a quarterly period. If the earliest usage recorded is less than 3 months, but greater than 1 month, a quarterly figure is used (number of days used in the last quarter / 90).
Application used for less than one month - utilization is calculated monthly. A monthly figure is used here (number of days used in the last month / 31)

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