Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > HPE Service Manager Processes and Best Practices Guide > Incident Management overview

Incident Management overview

The HPE Service Manager Incident Management process enables you to categorize and track various types of incidents (such as service unavailability or performance issues and hardware or software failures). It helps you to ensure that incidents are resolved within agreed on service level targets.

The Service Manager Incident Management application supports the Incident Management process. It incorporates the essential concepts of Information Technology Infrastructure Library (ITIL) to ensure that the best practices of IT service management in place. The Incident Management application helps you to restore normal service operation as quickly as possible and minimize the adverse impact on business operations.

For complete information on the Incident Management process overview and workflows, see HPE Service Manager Processes and Best Practices Guide in the related topics.

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