Request Management overview

The HPE Service Manager Request Management process enables you to effectively manage all user requests for products and services. It provides your users a mechanism to request and receive standard services based on a pre-defined approval and qualification process. The HPE Service Manager Request Management application supports the Request Management process. It incorporates the essential concepts of Information Technology Infrastructure Library (ITIL) to ensure that the best practices of IT service management in place. The Request Management application gives you an increased level of control for your organization’s services and helps you source and deliver the necessary components for requested standard services. For complete information on the Request Management process overview and workflows, see the HPE Service Manager Processes and Best Practices Guide.