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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

License tracking

Administer > Application Setup > Controlling user access and security > License tracking > Named users for applications

Named users for applications

HPE Service Manager tracks floating and named licenses for each application based on the number of users with the ability to update records in the application. Administrators can define a user as a named User for the application in the operator record or in the nameduser table.

Triggers keep the operator records and named user records synchronized. When you update the named.modules field in the operator record, Service Manager also updates the respective named user record.If you update a named user record; Service Manager updates the corresponding operator record.

Note The out of box SM Reports module includes license utilization reports.

Click here to show or hide links to related topics.

Related concepts

License tracking
Named users
Stathistory table
Self-service licenses

Related references

License types
Profile fields for Change Management license tracking
Profile fields for Contract Management license tracking
Profile fields for Configuration Management license tracking
Profile fields for Incident Management license tracking
Profile fields for Problem Management license tracking
Profile fields for Request Management license tracking
Profile fields for Service Desk license tracking
HPE Service Manager license report

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