Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Self-service

Self-service

Self-service enables any user to connect with a HPE Service Manager application to request a service, provide information, or track previous requests. Self-service users can also be granted approval capabilities that enable the user to approve change requests. Typically, this capability is given to high-level managers with a need to approve special requests who may otherwise have no need to use Service Manager on a regular basis.

The self-service feature provides a way for administrators to grant access to infrequent users, field personnel, or any other user outside of the IT organization without consuming a user license. These users need no special training or software. If users can connect to the Service Manager server using a supported browser, they can open incidents or make service requests.

Note Users that are logged in to the ESS client can only see records in which they are the service recipient, primary contact, or records for which they are an approver.

Send Help Center feedback