Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Controlling user access and security > Approval delegation > What happens when I delegate approval authority?

What happens when I delegate approval authority?

When you delegate approval authority to a qualified operator, the delegate receives an email notification. Delegates are also notified when a new approval arrives in their approval queues.

As a delegator, you always retain your normal approval authority. Both you and any delegates you authorize have the ability to approve items while an approval delegation is active.

Viewing approvals

As a delegator, when you log on to HPE Service Manager, you will see both your own and any delegated approvals in your approval queue.

To view your active approval delegations, you can use the Approval Delegation wizard or the My active approval delegations view.
To view your past delegations, you can use the Copy Approval Delegation wizard or the My past approval delegations view.

Tracking approval actions

When a delegate acts on an approval, Service Manager tracks the delegate's actions by adding both the delegate's operator name and your operator name to the approval record.

Service Manager lists the delegate's name in the Operator column of the Completed Approval Actions table.
Service Manager lists the delegator's name in the Approve For column of the Completed Approval Actions table.

After the approval delegation expires

When an approval delegation expires, a delegate is no longer considered a temporary member of your approval groups. This means that the delegate can no longer see or act on items that belong exclusively to your approval groups. The restriction includes any approvals that the delegate previously acted on during the delegation period. In some cases, this may mean that only you as delegator can see a particular approval record.

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