Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Process Designer > Adding a rule > Add a Run a Macro rule

Add a Run a Macro rule

Applies to User Roles:

System Administrator

Implementer

This rule enables you to run a HPE Service Manager macro that executes a distinct action. Service Manager macros are specific actions driven by predefined conditions. For example, if you want to configure a macro to send an email, select the Service Manager macro type Mail 1 Person. You can configure this rule to send an email to an intended recipient when an incident record moves from one phase to another.

To add a Run a Macro rule, follow these steps:

In the System Navigator, click Tailoring > Process Designer > Rule Sets.
Click Search to open the Rule Set form, and then select the rule set to which you want to add the rule.

Note You can edit user-defined rule sets only. Out-of-box rule sets are labeled as HPE Proprietary and cannot be modified.
Click Add Rule to open the Select Rule Type page, and then click Run a Macro.
Type the description in the Rule Description field.
Click Edit to add a condition.

Note If you do not specify a condition, it will default to Always.
Select a macro name from the drop-down list.

Note The drop-down list has macros related to the current table of the rule set.
Click OK to add the new rule to the rule set.

Send Help Center feedback