Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Self-service > Configuring the self-service working environment > Create a Service Desk self-service profile

Create a Service Desk self-service profile

Applies to User Roles:

System Administrator

To create a Service Desk Employee Self Service (ESS) profile:

Note: Press Ctrl+H to see the description of a field.

Click System Administration > Ongoing Maintenance > Profiles > Service Desk Profiles.
In the Security tab, type a descriptive name in the Profile Name field. For example, type ServiceDeskESS.

Select security profile rights for Service Desk self-service users when working with user interactions. For example:

Security profile right	Description
New	If enabled (set to true), allows ESS users to open interactions.
Close	If enabled, allows ESS users to close existing interactions.
Update	Choose one of the following to indicate when ESS users can update interactions: Always, When assigned, or Never
Advanced search	If enabled, gives ESS users access to advanced search capabilities to query for information.
Can notify	If enabled, gives ESS users access to the Notify function.
Lock on display	If enabled, locks records when displaying them on the screen for this profile. HPE Service Manager locks the record regardless of whether the user is making modifications, and no other users can display or modify the record. If disabled (set to false), Service Manager sets an exclusive lock on a record only when a user is modifying it; other users can display or modify the record.

Identify the forms to display for self-service users. For example:

Form category Form name
Manage format sc.manage.call
ESS initial format ess.SD.open
ESS edit format ess.SD.update
ESS search format ess.SD.search
ESS list format ess.SD.qbe
Enable inbox settings for self-service users. For example, when set to true, the New thread: View -> Edit setting keeps the inbox open after a member of this profile runs a search from that inbox. Service Manager displays the record in a new window.
Click Add.