Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Release Management > Release Management phases

Release Management phases

The Release Management category includes seven phases, which follows the recommended Information Technology Infrastructure Library (ITIL) process by providing you with a set of approvals and tasks that you can expand.

Phase	Description
Assess	Determine the importance or value of a release.
Plan and design	Plan releases in line with requirements resulting from approved changes. Analyze all the affected Configuration Items (CIs) and CI Groups, review what software or hardware is needed to accomplish the plan, and determine the cost. This phase requires the plan and design approval before going to the next step.
Build and test	Build effective release packages for the deployment of one or many changes into production. Test release mechanisms to ensure minimum disruption to the production environment.
Training	Identify and fulfill training requirements for various users. This phase is optional and is activated when you select high Impact Assessment and high Urgency for the release change.
Distribution and rollout	The introduction of either a hardware or software release into the IT environment.
Back out	A plan detailing how a specific release can be undone after being applied, if deemed necessary.
Verification	Review preparation for the release to ensure maximum successful deployments.

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