Use > Change Management > Release Management > Release Management phases > Release Management: Training phase

Release Management: Training phase

For some releases, it is necessary to train users, Service Desk staff, technical support teams, and operations staff in the skills and abilities they require to perform their job roles. Training may take the form of classroom training courses, workshops, or seminars, but it could also be provided by on-demand computer-based training (CBT) courses and simulations.

The Release Manager identifies and describes the type of training to be provided, when the training is to be conducted, how it is to be administered, and the reasons for providing it. A detailed estimate of cost may also be required.

This phase is optional and is activated when you select high Impact Assessment and high Urgency for the release change during the Assess phase.

The Training phase is the only phase in the Release Management process that does not include the option to either terminate or back out of the release.