Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Manager Collaboration > Service Manager Collaboration overview > Audiences

Audiences

This document is intended for the following audiences:

System Administrators (for Service Manager Collaboration deployment and initial configuration)
Incident Analysts (and others involved in Incident Management, such as Incident Coordinators)
Change Analysts (and others involved in Change Management, such as Change Coordinators)
Problem Analysts (and others involved in Problem Management, such as Problem Coordinators)
Request Analysts (and others involved in Request Fulfillment, such as Request Coordinators)
Service Desk Agents
Service/Configuration Item Owners
Business users