Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Manager Collaboration > Service Manager Collaboration overview > Deployment scenario

Deployment scenario

The following diagram illustrates a typical HPE Service Manager Collaboration (SMC) deployment scenario:

Service Manager Collaboration cooperates with the following essential factors and Service Manager components:

Openfire server:

Openfire is a real time collaboration (RTC) server licensed under the Open Source Apache License. Service Manager Collaboration communicates with Openfire by using the widely adopted open protocol XMPP to approach all the operations, such as set up conversations, post messages, presence management, notification management and so on. The Openfire server also links Service Manager and other messaging applications, such as Microsoft Office Lync 2013.
Apache:

The Openfire server must be deployed behind the Apache HTTP server (or a Windows Internet Information Services (IIS) web server) and use it as a reverse-proxy to protect the sensitive information of Openfire, such as the IP address, ports, and so on.
Service Manager web tier:

Service Manager Collaboration is embedded in Service Manager web tier to access the Openfire server through Apache for instant messaging.

Besides, Service Manager Collaboration also needs the following prerequisites and configurations:

Light-Weight Single Sign-On (LW-SSO):

Service Manager Collaboration uses LW-SSO to access and authenticate users. Service Manager Collaboration requires that you configure LW-SSO for the Service Manager web tier and the Openfire chat server.

For more information about how to install and configure Service Manager Collaboration, see HPE Service Manager Interactive Installation Guide.