Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Database Administration > Attachments

Attachments

Service Manager stores each attachment as a set of separate records in the SYSATTACHMENTS table. The SYSATTACHMENTS table stores each attachment as a logical record consisting of:

Unique identifier
File name
MIME type
File size
Application (the name of the table to which the attachment relates)
Topic (the value of the primary key in the related table)

For example, Application would contain the name kmdocument for a Knowledge Management document attachment.

Each logical record consists of one or more segments where the server stores portions of the attachment. Administrators can set the attachment segment size with the attachmentsegmentsize system parameter.

The SYSATTACHMENTS table allows administrators to easily identify all the attachments stored in their system. In addition, it improves system performance since the server can read information about each attachment individually. The server no longer has to open all attachment records to generate a list of attachments. In addition, the server no longer has to open all other attachments for a user to make a change in any individual attachment.

The server includes the new attachment table in all new Service Manager installations. Customers upgrading from previous versions of HPE ServiceCenter must convert their existing attachments to the new table. See the HPE Service Manager Upgrade Guide for instructions.

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