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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Queries

Administer > Database Administration > Data persistence > Queries > Create a query using isin in statements

Create a query using isin in statements

Applies to User Roles:

System Administrator

Example: Retrieve all contacts records where the Company name is either DEFAULT or advantage and the Contact Name begins with the letter B.

In this example, we perform a complex query on the contacts.qbe form using the isin relational operator. An Advanced Search is performed and records are returned where the value of the Company field is either DEFAULT or advantage and the value of the Contact Name field begins the letter B.

To create a query using isin in statements:

Click System Administration > Base System Configuration > Contacts.
On the Contact Information form, open the More Actions menu.
Select Expert Search.
In the Query field, type company isin {“advantage”, “DEFAULT”} and contact.name#“B’, and then click Search.
Click any record in the list of returned records to view the details.

Click here to show or hide links to related topics.

Related concepts

Record retrieval
Relational operators
Retrieving records using the Query window method
The Database Manager utility
Using functions in a query
More Actions menu

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