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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Queries

Administer > Database Administration > Data persistence > Queries > Create a query using not in statements

Create a query using not in statements

Applies to User Roles:

System Administrator

Example: Retrieve all contacts records where the value of the manufacturer is not advantage and the not symbol (~) is unavailable on the keyboard.

In this example, we use the not relational operator to perform an Advanced Search on records in the contacts.qbe form and return a list of all contacts that are not employees of Advantage.

To create a query using not in statements:

Click System Administration > Base System Configuration > Contacts
On the Contact Information form, open the More Actions menu.
Select Expert Search.

The Query window opens.
In the Query field, type not (company=“advantage”), and then click Search.
Click any record in the list of returned records to view the details.

Click here to show or hide links to related topics.

Related concepts

Complex query expressions
Record retrieval
Relational operators
Retrieving records using the Query window method
The Database Manager utility
More Actions menu

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