Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Change Assessment
The Analysis module displays a detailed analysis of each change request that has entered the system. Change Advisory Board (CAB) members can view information such as the potential impact of the change and the possible risk involved in implementation. The CAB uses this information to make more informed and accurate decisions regarding the approval of planned changes.
- Assess > Impact Describes how to view the impact analysis calculation results for a change request. See how the business and system configuration items (CIs) are affected by the change request.
- Assess > Collisions Displays details about all the change requests that collide with the change request selected in the Change Requests pane.
- Assess > Risk Enables you to view the risk analysis for a change request. See an overall summary of the risk analysis for the selected change request, including distribution charts of the risk factors contributing to the Potential Damage and Probability of Failure calculations. These distribution charts enable you to pinpoint the most significant factors contributing towards the risk level of the selected change request.
- Assess > Similar Changes Displays a list of changes that are similar to the change request selected in the Change Requests or Action Items pane.
- Assess > Time Period Conflicts Displays the time period conflicts in which the selected change request is scheduled to take place either outside of a Change Window (periods in which change requests are allowed to take place) or within a Blackout period (periods in which change requests are not allowed to take place).
We welcome your comments!
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