Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Knowledge Management > Knowledge Management overview > Knowledge Management statistics tracked in the kmusagehistory table

Knowledge Management statistics tracked in the kmusagehistory table

The HPE Service Manager kmusagehistory table is intended for generating statistics to track knowledge documents at various stages.

The following document statistics are tracked in the kmusagehistory table.

Statistic	Description
Viewed	Tracks documents viewed as the result of a search. This indicates if a knowledge document can be found and used in its existing state. If a document is viewed from a URL linked directly to the kmdocument record, the viewed statistic in kmusagehistory is not incremented. You can change this default behavior by specifying a parameter with the URL request. When the parameter is specified, the usage history and view count will be logged and incremented.
Created	Tracks new knowledge documents that have been created.
Submitted for approval:	Tracks new and updated knowledge documents submitted for content verification and approval.
Approved internal	Tracks knowledge documents published internally.
Approved external	Tracks knowledge documents published externally.
Modify	Tracks modified knowledge documents.
Revert	Tracks knowledge documents reverted to their original state after modifications have already been made.
Retired	Tracks knowledge documents taken out of the knowledgebase and retired either because the knowledge documents reached their expiration date or the content was no longer applicable.
Deleted	Tracks deleted knowledge documents.
Unretired	Tracks knowledge documents put back into circulation and made available in the knowledgebase after having been earlier retired and pulled out of the documentation queue.
Used Solution	Tracks the number of times a knowledge document was used as a solution for Interaction, Incident, and Problem records.

Send Help Center feedback