Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Knowledge Management > Knowledge Management overview > Knowledge Administrator role

Knowledge Administrator role

Knowledge Administrator is a security role specified in a user's operator record and allows a user to perform all the administrative tasks associated with maintaining the Knowledge Management system. A Knowledge Administrator can perform the following tasks:

Manage profiles and environment variables
Manage document categories and permissions on the categories
Manage document types and views
Manage shared content for the knowledge documents
Maintain the knowledgebases
Configure and customize the layout of search results

The Knowledge Administrator security role is assigned to a user in the operator record. Users in this role can maintain knowledge groups and Knowledge Management profiles, updating Knowledge Management profiles as user duties change.

As part of the integration of Knowledge Management with Incident Management, Service Desk Interactions, and Problem Management, the Knowledge Administrator can modify the default field mappings. These mappings can change which fields are searched, from which fields data is retrieved, and which fields can be used by users when creating knowledge from solutions and workarounds. The out-of-box tables for these field mappings are incidents, kmdocument, knownerror, rootcause, and probsummary.

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