Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Knowledge Management > Knowledge Management administration > Document types and document views > Managing shared content

Managing shared content

In Knowledge Management, shared content can be a file that is shared by many document views. This type of shared content is referred to as system-managed shared content. Examples of this type of shared content are an image file used as a logo on the document view or a text file such as a copyright notice or license agreement.

The Manage Shared Content function helps you to manage your system-managed shared content by providing a search function, an add function, delete function, and a save function. Shared content cannot be updated. If you need to modify a file being used as shared content, you should rename the file, make the changes and then add it as a new file. You can then delete the original file.

All shared content is assigned an ID by the system. You can assign it a name and description when you are adding it to the system. Each shared content item must have a unique ID, which means that you can only add one item of shared content for each ID.

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