Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Knowledge Management > Knowledge Management administration > Document types and document views > Managing shared content > Add new shared content

Add new shared content

User roles: KM Admin, System Administrator

In Knowledge Management, shared content can be a file that is shared by many document views. This type of content is referred to as system-managed shared content. Examples of this type of shared content are an image file used as a logo on the document view or a text file, such as a copyright notice or license agreement.

To add new shared content, follow these steps:

Click Knowledge Management > Configuration > Shared Content.
Click New to create the new shared content.
Type a Name and Description for the shared content.
Specify an attachment by doing one of the following:
- For Web Tier clients: Click Specify File, type the full path of the file in the File location text field or browse to the file, and then click OK.
- For Windows clients: Right-click in the Select a single attachment below to add to system-managed shared content field, click Add, browse to the file, and then click Open.
Click Save.
Click OK.

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