Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Knowledge Management > Knowledge Management overview > Searching the knowledgebases > Tips for searching the knowledgebases

Tips for searching the knowledgebases

These tips will help you to narrow your search for knowledge documents. While it is helpful to be specific to find the knowledge documents you need, it is also sometimes helpful to broaden your search by eliminating some of the search parameters.

Here are some suggestions for using the Search for text box.

Enter words and phrases in plain text.
To search for an exact phrase, surround it with a pair of double quotation marks ("").
When a search returns a large number of hits, limit your search by searching within the search results (search within results).
If you have performed an advanced search, terms entered in the advanced search screen are still active even if the advanced search screen is not visible. The advanced query terms are added to the simple search query unless you go to the advanced search screen and remove them.

Send Help Center feedback