Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Change Management overview > Managing approvals in Change Management > Approval options in Change Management

Approval options in Change Management

Change Management enables you to approve, deny, or retract changes or tasks.

Approval option	Description
Approve	The approver accepts the need for the change or task, and approves commitment of the resources required to fulfill the request. When all approvals are complete, work begins. When you choose this option, the record shifts to browse mode, and the retract option is available. If you are not a member of a group with approval rights to this change request, Change Management generates an error message.
Deny	The approver is unwilling to commit the required resources, or does not consider the change or task to be essential. No further approvals are possible until the denial is retracted. An administrative procedure should be set up to handle a denial. If you select deny, a dialog box opens with a prompt to specify the reason for your action. Type an explanation and click OK.
Retract	The approver accepts the need for the change, but is unwilling to commit the resources or perhaps there are technical incidents at the present time. Retract removes a previous approval or denial and resets the change request to pending approved status, which requires a new approval cycle. If you select retract, a dialog box opens with a prompt to specify the reason for your action. Type an explanation and click OK.

Note Change Management controls override authority in an operator Change Management security profile record. Rights for the override option are normally available only to operators with SYSADMIN or ChMAdmin capability.

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