Change Management overview
You can use Change Management to track changes to service assets and configuration items in your infrastructure. The Change Management process creates a history log for each item that continues for the item’s entire service lifecycle. Change Management enables you to achieve the following results:
- Prioritize, plan, and implement the change management process that your organization uses
- Require changes to follow a set process
- Designate reviewers to evaluate and authorize a change request prior to implementing it
- Create a record of each request to change a service asset or configuration item
- Send notifications to specified users at key points in the process or if deadlines are missed
- Coordinate related changes with a Release Management process
- Provide troubleshooting information for a Problem Management process
Note Change Management uses the attribute data from Configuration Management to identify and compare configuration items. Before you configure Change Management, you must implement Configuration Management.
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