Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Change Management workflows and user tasks > Change evaluation and closure (ST 2.6) > Close a change

Close a change

Part of Workflow(s):

Change evaluation and closure (ST 2.6)

Applies to User Roles:

Change Manager

After you evaluate the change handling, update it by summarizing any implementation or process remarks, and determine that the administration of the change is complete, you can close the change.

To close a change, follow these steps:

Click Change Management > Changes > Search Changes.
Use search or advanced search to find one or more records.
Select the record you want to close.
Click Close Change.
Complete all required inputs. You must include the time format even if the task was completed in whole day increments. For example, if a task was completed in exactly three days, type 3 00:00:00 ddd hh:mm:ss.
Select the Closure Code and type any comments in the Closing Comments field.
Click Save & Exit.

When the change is closed, all related interactions are set to Open-Callback status if the Notify By method is telephone. If the Notify By method is an automatically-generated email or no notification is required, and there are no related records, the status is set to Closed.

Send Help Center feedback