Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Change Management user roles > Change Manager

Change Manager

The Change Manager user role has the following responsibilities:

Review all changes after the assessment and planning phase and address the right Change Approvers
Organize Change Advisory Board meeting if necessary
Update the change after approval is given
Periodically review changes in a Post Implementation Review and determine and execute follow-up actions
Coordinate all activities in case the emergency change handling procedure is triggered

To execute this role, the Change Manager has following tasks available:

Note For an overview of how these tasks fit in the Change Management workflow, see Change Management workflows and user tasks.

ITIL workflow	Tasks
Change logging (ST 2.1)	None
Change review (ST 2.2)	Relate a new change to a change Delete a related change to a change Reject a change request
Change assessment and planning (ST 2.3)	None
Change approval (ST 2.4)	Prepare a change for approval Process an approved, denied, or retracted change
Coordinate change implementation (ST 2.5)	None
Change evaluation and closure (ST 2.6)	Evaluate change handling Close a change Generate a list of closed changes for review
Emergency change handling (ST 2.7)	Log an emergency change Approve an emergency change Recategorize an emergency change
Change Management tasks	Update a change task Close a change task Print a change request Print a change request list Set a reminder for a change request Update multiple change requests Update multiple task records Complete a phase Open a new change with a Release Management category Terminate a release change