Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Change Management workflows and user tasks > Change logging (ST 2.1) > Update a change request

Update a change request

Part of Workflow(s):

Change logging (ST 2.1)

Applies to User Roles:

Service Desk Agent

Problem Manager

Change Coordinator

Release Manager

You may be notified (for example, by telephone or email) that a change you created has been returned to the Change Logging or Change Assessment and Planning phase and needs to be updated. For example, the change may have been assigned to the wrong Change Coordinator or the Change Manager may disagree with the impact assessment or risk categorization and request an update.

To update a change request, follow these steps:

From your To Do queue, select Change from the Queue list.
Select the change request to update from the record list.
In the Activities section, use the applicable entries in the Activity Type table to view the details of the updates needed for the change record.
Modify the applicable fields and then click Save.
Click More or the More Actions icon and then select Change Phase. Double-click the applicable phase.
Click Save & Exit.

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