User data entry

Depending on your implementation of Request Management, the requester may be required to enter data during the User Entry phase. For example, the requester enters contact information, location, and type of request on a description form.

Coordinator data entry fields

After the requester completes the description form, the request is routed to a coordinator who contacts the requester for specific information. Consider the following.

• What information do you need from the requester for each catalog item you have previously identified?
• What fields must be validated in a certain format, and which must be validated to exist in a supplementary table?

Some data items are defined as coming from another table. A common example of this is contact information.

During the process of opening a quote, the coordinator may be required to supply the first name, last name, department, and phone number of the individual requesting an item.

• Should this information be checked against the contacts table?
• What should be done if the individual is not yet in the contacts table?