Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Management > Request Management overview > Pre-implementation planning

Pre-implementation planning

Pre-implementation planning includes the following activities:

Creating the catalog.
Setting up the approval process.
Setting up phases.
Creating the order process.
Setting up notifications and alerts.
Considering how quotes should be handled when closed.
Considering the activities for closing and receiving order line items.
Establishing the level of user access to Request Management for users.
Determining the implementation plan for configuration items (CIs).
Determining what to report, and when.
Selecting audit fields and who will maintain the audit records.
Validating the implementation of Request Management to your office's expectations.

The related topics provide a synopsis of planning considerations for implementation of a Request Management system. These should be considered a foundation tool for initial planning, used in conjunction with technical consulting services.

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