Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Management > Request Management administrator tasks > Alerts, events, and messages > Alerts > Access the alert log when viewing a quote, line item, or order record

Access the alert log when viewing a quote, line item, or order record

Applies to User Roles:

Request Coordinator, Request Administrator, System Administrator

The alert log is a file that lists currently scheduled and active alerts.

To access the alert log when viewing a quote, line item, or order record:

Click one of the following:
- Request Management > Quotes > Quote Queue
- Request Management > Line Items > Line Item Queue
- Request Management > Orders > Order Queue
Click Search in the request queue form.
Add optional search criteria, and then click Search to generate a list of all current records.
Select a record in the list that you want to view.
Click More or the More Actions icon, and then choose Logs > Alert Log to view the currently scheduled and active alerts.