Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Management > Request Management administrator tasks > Catalog operations

Catalog operations

Creating the catalog is the first step in the request process and is one of the most important parts of the Request Management setup process.

The catalog includes three primary files: the model, modelvendor, and vendor files. The model table is a list of items and bundled items available for request, the vendor file is a list of vendors, and the modelvendor table connects the two.

An administrator with rights to create catalog items configures the system, and most operators have rights to access existing catalogs only. Operators do not have editorial control; they cannot add items to the catalog that are not already defined.

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