Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Management > Request Management user tasks > Service Request Approval > View approval type group options

View approval type group options

Applies to User Roles:

All roles except Self-Service User

To view Approval Type group options:

Click Request Management > Quotes > Search Quotes or Quote Queue and then click Search to open an existing quote record.
Open the Approvals section.
In the Current Approvals subsection, double-click an Approval Type group whose group options you want to view. The Approval form opens.
Do one of the following:
- If the approval type has a status of pending, go to the Currently Pending Approvals area, and click a group listed in the Group/Operator Name field.
- If the approval type has a status of approved or denied, go to the Completed Approval Actions area, and click a group listed in the Approval Group/Oper field.
Click More or the More Actions icon, and then select Override to view the options.