Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Desk > Service Desk user roles > Service Desk User

Service Desk User

The Service Desk User user role has the following responsibilities:

Report all IT-related requests to the service desk or use the self-service web pages
Validate solutions and answers that are provided by the IT department to a registered service request

To execute this role, the following tasks are available to the Service Desk User:

Note For an overview of how these tasks fit in the incident management workflow, see Service Desk workflows and user tasks

ITIL Workflows	User Tasks
Self-Service user interactions (SO0.1)	Request a service catalog item or bundle Create a self-service request Close a self-service request Resubmit a self-service request Update a self-service request View a self-service request
User interaction handling (SO0.2)	None
Interaction closure (SO0.4)	None