Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Catalogs > Self-service access > Request an item or bundle

Request a service catalog item or bundle

Applies to User Roles:

User

You can easily order products and services from Service Catalog without needing to contact the service desk. Items in the Service Catalog can include an item picture, description, attachments, and purchasing options. Some items in the Service Catalog are for information only, such as instructions on how to order items from an outside service. Information-only items only have an item picture, description, and attachments; they do not include purchasing options.

Note You may also order one or more products and related service tasks by choosing a bundle.

To request an item or bundle from the Service Catalog, follow these steps:

Click Order from Catalog.
Select a category, and then click Search to view available products and services.
Click the item you want to request to view the Order Information for that item.

Note Some catalog items may be Information-only. You will not be able to add Information-only items to your cart.
In the Requested for field, select the Individual who will receive the good or service.
Select the quantity and any other item options, and then click Add to Cart to add the item you want to your cart.
From the Order from Catalog home page, click View Cart/Checkout.
Click Submit Request.
Type any required information justifying the request.
Click Submit.

Send Help Center feedback