Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > System Configuration Parameters > Servlet parameters > Parameter: fetchnotnullsystemp

Parameter: fetchnotnullsystemp

Startup parameters change the behavior of the HPE Service Manager server. You can always set a startup parameter from the server's operating system command prompt.

Parameter

fetchnotnullsystemp

Description

Prior to version 9.31, records that have a non-NULL systemplate field were passed to the query condition filter before they merged the template, and were thus incorrectly filtered out. As of version 9.31, these records will merge the template record before they are passed to the query condition filter. You need to set it to fetchnotnullsystemp:1 to fully enable the template merge functionality. However, it may cause performance issues if the table has more than 10K records whose systemplate field is not NULL.

Valid if set from

Server's operating system command prompt

Initialization file (sm.ini)

Requires restart of the Service Manager server?

Default value

Possible values

0 (Do not fully enable the template merge functionality)

1 (Fully enable the template merge functionality)

Example usage

Command line: sm -fetchnotnullsystemp:1

Initialization file: fetchnotnullsystemp:1

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