Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management overview > Problem record data model > Source of problem records

Source of problem records

Each Problem record stores the information about the initial originator/creator of the information. A problem will often be created from one or more related incidents. These can be seen in the related incidents section of the problem form.

When the source of the related incident(s) to a problem is a person, then basic information-such as whether the Incident was opened through the self-service interface, the details of the submitter, the Incident trigger, and location of the issue-is shown in the Interaction record linked to the Incident record.

When the source of the related incident(s) to a problem is an event trigger, then the incident record contains that information in the Title and Description fields. These fields reference the source event displayed in the External ID field of the Event Browser in HPE Operations Manager.

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