Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Incident Management > Incident Management user tasks > Miscellaneous tasks > Relate a record to an incident record

Relate a record to an incident record

Applies to User Roles:

Incident Analyst

Incident Coordinator

Incident Manager

As part of incident processing, you can relate or associate an existing interaction, incident, change, quote, or problem to an incident. Use related records to associate an incident with any applicable interactions, changes, quotes, or problems so that status changes or updates that you make will also be made to associated records.

To relate a record to an incident record:

Click Incident Management > Incident Queue or view your To Do queue.
Select a target record.
Click More or the More Actions icon for the detail record.
Click Related, and then choose one of the following:
- Interactions > Associate
- Incidents > Associate
- Changes > Associate
- Quotes > Associate
- Problems > Associate
When the Associating Records dialog box opens, type the ID number of the record.
You can also use Search in the Associating Records dialog box to locate the applicable ID number.
Click OK.

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