Words and Phrases
Use > Problem Management > Problem Management overview > Problem Management phases > Error Control overview > Error Control activities
Error Control activities
HPE Service Manager has an appropriate action for each Error Control activity.
| ITIL activity | ITIL workflow | Service Manager phases | Possible Service Manager actions |
|---|---|---|---|
| Error Control | Error Assessment | Known Error Logging and Categorization |
Click Problem Management > Error Control > Search Known Errors. For a known error record that is in the Known Error Logging and Categorization phase, you can elaborate the description of the underlying cause and possible workaround (if identified). |
| Error Identification | Known Error Investigation |
Click Problem Management > Error Control > Search Known Errors. For a known error record that is in the Known Error Investigation phase, you can define a temporary fix or permanent solution for the known error. Different solution alternatives can be evaluated until a definitive solution can be proposed to the Problem Manager. |
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| Error Resolution | Known Error Solution Acceptance | Click Problem Management > Error Control > Search Known Errors.
For a known error record that is in the Known Error Solution Acceptance phase, you can create a Request for Change record. To do so, select the known error record, click More or the More Actions icon and choose Open Related Change. |
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| Close Error | Known Error Resolution | Click Problem Management > Error Control > Search Known Errors.
You can select a known error record in the Known Error Resolution phase to record the resolution and close the known error. |