Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management overview > Problem Management phases > Error Control overview > Tracking and monitoring errors

Tracking and monitoring errors

The team that identified the root cause is not necessarily the team who will locate and apply the resolution. The first stage of Error Control is important for a smooth hand off of the error. The team that tracks the error keeps sources on the primary reporting matrix updated as necessary.

The steps in tracking and monitoring errors are:

Obtain the error status.
Reassess the error status.
Update primary reporting matrix about the error status.
Track any relevant data and ensure that the problem, known error, incident, and change records are all updated.

HPE Service Manager posts updates to affected records automatically.

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