Delete an attachment from a problem record

To delete an attachment from a record, follow these steps:

  1. Open the record from which you want to delete an attachment. To do this, select a record from the queue or search for a specific record.
  2. Scroll down to and click the Attachments tab.
  3. To delete a single file, click the X icon in the Remove column.

    To delete multiple files, select the files that you want to delete by using the check-boxes next to the file names, and then click Remove.

  4. In the dialog box that appears, confirm the deletion.
  5. Click Save.