Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Problem Management user tasks
- Problem Management views
- Problem detection, logging, and categorization
- Find problem candidates
- Review incidents
- Create a new problem from an incident
- Create a new problem not based on an incident
- Associate a problem with an existing incident
- Update a problem
- Add an attachment to a problem
- Open an attachment in a problem
- View the details of an attachment in a problem
- Delete an attachment from a problem
- Problem prioritization and planning
- Problem investigation and diagnosis
- Problem resolution
- Problem closure and review
- Problem and known error monitoring
- Associating incidents and changes with problems
Problem detection, logging, and categorization (SO4.1)
The problem detection, logging, and categorization process starts when the Problem Coordinator determines that a problem record needs to be opened to investigate an existing or potential problem. This process may be started in response to a single incident or to a series of related incidents, and it may also be the result of proactive investigation of a potential problem.
Related concepts
Problem Management overview
Problem Management workflows and user tasks
Related tasks
Find problem candidates
Review incidents
Create a new problem from an incident
Create a new problem not based on an incident
Associate a problem with an existing incident
Update a problem
Related references
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