Use > Problem Management > Problem Management user tasks > Problem detection, logging, and categorization (SO4.1)

Problem detection, logging, and categorization (SO4.1)

The problem detection, logging, and categorization process starts when the Problem Coordinator determines that a problem record needs to be opened to investigate an existing or potential problem. This process may be started in response to a single incident or to a series of related incidents, and it may also be the result of proactive investigation of a potential problem.