Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Manager Reports > Report administration > Report running status

Report running status

The Report Running Status dashboard helps you to identify whether Service Manager is working well when the system is generating reports. This prevents the system from returning errors if the status is showing that generating some reports has a significant impact on the system performance.

Service Manager monitors performance impact of reports and dashboards. Service Manager takes some time to generate reports. If this time exceeds the time threshold that the administrator sets, the report performance log collects the information and displays the slow reports information on the Report Running Status dashboard. If Service Manager spends too much time loading one of the slow reports, the loading of the dashboard that includes this report could be very slow.

You can click Disable this Report to disable the slow reports displayed on the Report Running Status dashboard directly. Or, you can click Open Report to diagnose the reason, and then decide whether to modify the report or to disable the report. For those reports that are diagnosed as the cause of the problem, the administrator can take the following measures to eliminate the impact of this particular report.

Enable cache
Enable Replicated Database
Enable indexing for the table query

If the problem still exists, then you can disable the report. Service Manager sends a notification to the owner of the report.

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